For our locations in Barcelona, Madrid or remote in Spain, we are looking for an Identity and Access Management Support Engineer (m/f/d) to join our Managed Services Europe team.
Role Overview
In this role, you will provide both 2nd and 3rd level support for IAM platforms based on Omada Identity. Additionally, you will manage day-to-day support operations, troubleshoot technical issues, implement fixes and enhancements, and contribute to the continuous improvement and stability of our customers’ IAM systems.
Key Responsibilities
- Operate and support Omada Identity solutions in complex, customized enterprise environments
- Provide 2nd and 3rd level support, resolving access issues, provisioning errors, and platform-related incidents
- Proactively monitor system health, workflows, and integrations; identify and resolve issues before impact
- Work with the Omada Role Engine to manage and improve role models, policies, and governance processes
- Use Microsoft SQL Server to analyze IAM data, create reports, and support integration and automation tasks
- Collaborate with customer teams to optimize IAM operations, implement changes, and ensure stability
- Maintain technical documentation, process flows, and contribute to internal knowledge sharing
Qualifications and Skills
- Degree in Computer Science, Information Security, or a related field
- Solid experience in Identity & Access Management, particularly with Omada Identity
- Hands-on experience with the Role Engine and role-based access control (RBAC) concepts
- Proficient in Microsoft SQL Server for reporting, analysis, and data troubleshooting
- Strong analytical skills and a proactive, customer-oriented mindset
- Familiarity with Active Directory, LDAP, SAML, SCIM, and web service integration
- English and Spanish fluency required; German language skills and Omada certifications are a plus
